Give the new VA Secretary, Robert McDonald, credit. He appears to be attempting to make some positive changes. Specifically, he appears to be trying to change the VA’s culture. The VA’s new “I Care” campaign is such an effort.
Actually making those changes, however, may take a while. And Lord knows such changes are really needed. Indeed, per an article in the Washington Times yesterday,
. . . the VA culture was responsible for the agency’s addition last week to the Government Accountability Office’s “high-risk list” of troubled federal programs. The GAO said it has “serious concerns” about VA management and oversight of its health care system and found “inadequate training for VA staff.”
As I’ve been saying for some time now: the VA doesn’t have a resource problem; that agency’s budget has increased such that it is today 2.5+ times larger than in 2001. What it does have is serious leadership, priorities, and culture problems.
An organization’s leadership can change its priorities relatively quickly. However, changing the leadership and culture are going to take some time. IMO it will take literally years to identify and remove most of the poor leaders at all levels within the VA, and at least that long to change the organization’s culture.
That’s supported by the quote in the title of this article. Per the same Washington Times article, that is precisely how one VA employee has described his/her own management’s actions regarding the VA’s new “I Care” campaign designed to change the VA’s organizational culture.