It seems as if the VA appointment “record-keeping issue” is indeed widespread, and possible systemic. The Army Times is reporting that VA investigators are now looking at the Cheyenne, WY, VA Medical Center (VAMC).
A nurse – who’s now been suspended from duty – at the Cheyenne VAMC allegedly told employees there to falsify appointment records. According to Wyoming’s congressional delegation, “the department only took action against the nurse after an email about ‘gaming the system’ surfaced in media reports.”
Additionally, two employees at the Durham, NC, VAMC were placed on leave last week for “inappropriate scheduling practices”. Investigations have also been started at VA hospitals in Texas, New Mexico, Arizona, and Colorado.
Oh, and the problem apparently has been under investigation for a while, too. The VA OIG apparently began investigating similar complaints of “hidden” wait times at the Albequerque VAMC months before the scandal broke in Phoenix.
If the problem is this widespread – and has been under investigation for months – that tells me senior VA leadership indeed needs to go. IMO, that means either they were complicit in the practice or were completely out of touch with reality. In either case they’ve proven they’re simply not able to do their job.