Many complain about big companies being cold, impersonal, inflexible, and more concerned about the “bottom line” than people. And in many cases such criticisms are absolutely true.
Then occasionally you read something like this.
Kudos, United – for having some employees with common sense, and for empowering them to use it.
That’s good shit.
Way to go United!
I don’t fly much, but I think I know where I’ll send my business next time. Well done, United.
@3 exactly, I always try to contact companies that do something like this to let them know some Americans are watching and appreciate their efforts.
I have flown with United many times, I am glad to see they are among the good guys.
Very nice.
Excellent. Like that work-ethic.
Damn onions … great story!
UNITED AIRLINES … BRAVO ZULU! UNITED AIRLINES … BRAVO ZULU! UNITED AIRLINES … BRAVO ZULU! UNITED AIRLINES … BRAVO ZULU! UNITED AIRLINES … BRAVO ZULU! UNITED AIRLINES … BRAVO ZULU!
Every now and then my faith in the human race is restored after reading a great story like this…..
Outstanding!