\u201cWhen you go to Disney, do they measure the number of hours you wait in line? Or what\u2019s important?\u201d McDonald told reporters at a breakfast sponsored by the Christian Science Monitor.<\/p>\n
\u201cWhat\u2019s important is, what\u2019s your satisfaction with the experience?\u201d<\/p><\/blockquote>\n
So, are the customers in line at Space Mountain going to die if they don’t get to the ride in time?<\/p>\n
While I have very few complaints with the VA, I also understand that my experience hasn’t been the same for every veteran. Trivializing the fact that veterans have actually died waiting for care from the VA isn’t helping McDonald. Besides, the Post claims that Disney does indeed keep track of wait times;<\/p>\n
Disney, it turns out, does collect and analyze extensive waiting time data, which it considers core to its overall customer experience. The company has a system that manages the information.<\/p>\n
[…]<\/p>\n
[McDonald] said the date the appointment is made \u201cis not the ultimate measure of satisfication.\u201d<\/p>\n
\u201cYou would have a veteran who waits two days and one who waits eight days\u201d for a medical appointment, McDonald said, but the one who waited longer might feel better about the care he or she received.<\/p><\/blockquote>\n
I know what he’s saying, but he needs a more artful phrasing.<\/p>\n","protected":false},"excerpt":{"rendered":"
The Washington Post reports that Secretary of the Department of Veterans’ Affairs, Bob McDonald told reporters … Wait times, the VA and Disneyland<\/span>Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":52627,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[143],"tags":[],"class_list":["post-65964","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-veterans-affairs-department"],"_links":{"self":[{"href":"https:\/\/www.azuse.cloud\/index.php?rest_route=\/wp\/v2\/posts\/65964","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.azuse.cloud\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.azuse.cloud\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.azuse.cloud\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.azuse.cloud\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=65964"}],"version-history":[{"count":0,"href":"https:\/\/www.azuse.cloud\/index.php?rest_route=\/wp\/v2\/posts\/65964\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.azuse.cloud\/index.php?rest_route=\/wp\/v2\/media\/52627"}],"wp:attachment":[{"href":"https:\/\/www.azuse.cloud\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=65964"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.azuse.cloud\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=65964"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.azuse.cloud\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=65964"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
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